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WELCOME TO NEXT GENERATION COLLABORATIVE ITSM
SERVICE DESK MANAGER
I'm a hand's on, daily user of our ITSM solution, dealing directly with customers to provide support and resolve their IT issues.
I'm responsible for service delivery and rely on our ITSM solution to manage all IT requests and deliver customer satisfaction.
I'm responsible for our IT business strategy and need an ITSM solution that provides a clear picture of service delivery for strategic decision making.